Cancellation Policy

At AIDVAULT, we strive to provide a smooth shopping experience. This Cancellation Policy explains the conditions under which orders and subscriptions may be cancelled. By placing an order or subscribing to a service on www.aidvault.in, you agree to the terms outlined below.

1. Order Cancellation

Cancellation Before Shipment

Customers may cancel an order at no additional cost if the cancellation request is received before the order has been packed and dispatched. If the order has not been shipped, a full refund will be processed to the original payment method.

Cancellation After Shipment

Once an order has been dispatched, it cannot be cancelled. Customers may be eligible for a return, replacement, or refund in accordance with our Refund, Return & Cancellation Policy.

2. How to Request Cancellation

To cancel an order, contact us through:

• Email: aidvaulthelp@gmail.com
• Phone: +91 7056796091
• WhatsApp: +91 7056796091

Please provide your full name, order number, registered email address, and reason for cancellation (optional).

3. Cancellation by AIDVAULT

AIDVAULT reserves the right to cancel an order under certain circumstances, including product unavailability, pricing or listing errors, suspected fraudulent activity, payment verification failure, incomplete customer information, or legal or regulatory restrictions. If AIDVAULT cancels an order after payment has been received, a full refund will be issued.

4. Subscription Cancellation

If you are enrolled in an AIDVAULT subscription service (including kit monitoring, refill reminders, or recurring replenishment plans):

• You may cancel your subscription at any time before the next billing cycle.
• Cancellation will prevent future charges but will not affect services already delivered or billed.
• Unless otherwise specified, subscription fees already charged are generally non-refundable.
• Partial-month refunds are not provided.

5. Customized or Bulk Orders

Orders involving customized kits, personalized products, corporate orders, institutional orders, or bulk purchases may not be eligible for cancellation once production, assembly, packaging, or procurement has begun.

6. Failed Deliveries

Orders may be cancelled if delivery is not possible due to incorrect address information, invalid contact details, repeated failed delivery attempts, or customer refusal without valid reason. Shipping charges may be deducted from any applicable refund.

7. Refund Processing for Cancelled Orders

Where a cancellation qualifies for a refund, refunds will typically be processed within 7–10 business days to the original payment method used during purchase.

8. Policy Changes

AIDVAULT reserves the right to modify this Cancellation Policy at any time. Any updates will be published on this page with a revised effective date.

9. Contact Information