Refund, Return & Cancellation Policy

At AIDVAULT, customer satisfaction is important to us. This Refund, Return & Cancellation Policy outlines the conditions under which products may be returned, replaced, cancelled, or refunded. By placing an order on www.aidvault.in, you agree to the terms of this policy.

1. Order Cancellation

Before Shipment

Orders may be cancelled free of charge before they have been shipped. Contact us at aidvaulthelp@gmail.com or +91 7056796091. If approved before dispatch, a full refund will be issued.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may request a return in accordance with the Return Policy below.

2. Return Eligibility

You may request a return within 7 days of delivery if:

• The product received is damaged, defective, or wrong
• The product is incomplete or missing items
• The package was tampered with during delivery

To be eligible: the product must be unused, in original packaging, with all tags, labels, and accessories intact, and proof of purchase must be provided.

3. Non-Returnable Products

For hygiene, safety, and health reasons, the following are generally not eligible for return:

• Opened first-aid consumables
• Used medical supplies
• Opened sterile products
• Products damaged after delivery due to misuse
• Customized or personalized kits
• Subscription service fees already utilized

4. Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 48 hours of delivery with order number, photographs, and a description of the issue. Upon verification, AIDVAULT may offer replacement, store credit, or refund at our sole discretion.

5. Return Process

1. Email us at aidvaulthelp@gmail.com with order number, customer name, reason for return, and supporting photographs (if applicable).
2. Our team will review the request and provide return instructions.
3. Upon approval, the product must be returned in accordance with the instructions provided.

6. Refund Process

Once the returned product is received and inspected, approved refunds will be processed within 7–10 business days to the original payment method whenever possible.

7. Replacement Policy

Where applicable, AIDVAULT may provide a replacement instead of a refund for manufacturing defects, shipping damage, incorrect products delivered, or missing items. Replacement requests are subject to product availability.

8. Subscription Services

Customers may cancel future subscription renewals at any time before the next billing cycle. Subscription fees already billed are generally non-refundable except where required by applicable law or specifically stated in the subscription plan.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, shipping charges may be deducted from any applicable refund. Additional return shipping charges may also apply.

10. Failed Delivery Due to Incorrect Information

Customers are responsible for providing accurate name, address, and contact details. AIDVAULT shall not be responsible for delays, losses, or failed deliveries resulting from incorrect information. Additional shipping charges may apply for re-dispatch.

11. Refund Exceptions

Refunds may be denied if the product has been used, altered, returned without original packaging, falls outside the stated return period, or evidence suggests misuse or intentional damage.

12. Shipping Charges

Unless the return is due to AIDVAULT error, damaged product, defective product, or incorrect item delivered, original shipping charges are generally non-refundable. Return shipping costs may be the responsibility of the customer unless otherwise approved.

13. Limitation of Liability

AIDVAULT reserves the right to inspect returned products before approving refunds, replacements, or store credits. All decisions shall be made reasonably and in accordance with applicable consumer protection laws.

14. Contact Information