Privacy Policy

At AIDVAULT ("AIDVAULT", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase products, subscribe to services, or otherwise interact with us. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information when you place an order, create an account, subscribe to our services, or contact us:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Company Name (if applicable)
• Payment Information (processed securely through payment partners)

Account Information

If you create an account with AIDVAULT, we may collect username, password (encrypted), order history, subscription details, and preferences and settings.

Technical Information

When you visit our website, we may automatically collect IP address, device information, browser type, operating system, website usage data, pages visited, and date and time of access.

Subscription & Monitoring Information

If you enroll in AIDVAULT monitoring or refill reminder services, we may collect kit ownership information, product inventory information voluntarily provided by you, refill preferences, subscription status, and reminder and notification settings.

2. How We Use Your Information

We use your information to process and fulfill orders, deliver products and services, manage subscriptions, send refill reminders and monitoring notifications, respond to inquiries and customer support requests, improve our products and website, prevent fraud and unauthorized activities, comply with legal obligations, and send promotional communications (with your consent where required).

3. Marketing Communications

With your consent, we may send product updates, safety tips, promotional offers, new product announcements, and subscription reminders. You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting our customer support team.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance user experience. You may choose to disable cookies through your browser settings; however, certain website features may not function properly. See our Cookie Policy for details.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only when necessary to operate our business, including payment processors, shipping and logistics partners, customer support providers, technology and hosting providers, and analytics services. We may also disclose information if required by law, government authorities, court orders, or regulatory obligations.

6. Payment Security

Payments made through our website are processed by secure third-party payment gateways. AIDVAULT does not store complete debit card, credit card, or banking credentials on its servers.

7. Data Retention

We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or anonymized where feasible.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, and destruction. While we strive to protect your information, no online system can guarantee absolute security.

9. Your Rights

Subject to applicable laws, you may have the right to access your personal information, correct inaccurate information, update your information, request deletion of information, withdraw marketing consent, and request information regarding data processing. To exercise these rights, please contact us using the details below.

10. Children's Privacy

AIDVAULT products and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

11. Third-Party Websites

Our website may contain links to external websites. AIDVAULT is not responsible for the privacy practices, content, or policies of third-party websites.

12. International Users

If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate. By using our services, you consent to such transfers where legally permitted.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page along with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

By accessing the AIDVAULT website, purchasing products, creating an account, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.