Shipping & Delivery Policy

At AIDVAULT, we are committed to delivering your emergency preparedness kits and related products safely and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered. By placing an order on www.aidvault.in, you agree to the terms of this Shipping Policy.

1. Order Processing

All orders are subject to product availability and payment verification.

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, promotional campaigns, or unforeseen circumstances, processing times may be longer.

2. Shipping Coverage

AIDVAULT currently ships across most locations within India. We reserve the right to decline delivery to locations where courier services are unavailable or restricted. For bulk, corporate, or institutional orders, additional delivery arrangements may be required.

3. Estimated Delivery Time

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

These timelines are estimates and not guaranteed delivery commitments.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. AIDVAULT may offer free shipping on selected products, promotional shipping offers, or free shipping above specified order values. Such offers may be modified or withdrawn at any time.

5. Order Tracking

Once your order has been shipped, you will receive shipment confirmation, tracking number, and courier partner details (where available). Customers can track their shipment using the provided tracking information.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability, incorrect address, incorrect contact details, or refusal to accept delivery, the shipment may be returned to AIDVAULT. Additional shipping charges may apply for re-dispatch.

7. Delivery Address Accuracy

Customers are responsible for providing accurate name, address, PIN code, mobile number, and email address. AIDVAULT shall not be liable for delays or failed deliveries caused by incorrect information provided during checkout.

8. Damaged Packages

Upon receiving your order, please inspect the package carefully. If the package appears damaged, opened, or tampered with, take photographs immediately, refuse delivery if the damage is severe, and contact AIDVAULT within 48 hours of delivery.

9. Missing or Lost Shipments

If your order has not been delivered within the expected delivery timeframe, contact our support team. We will coordinate with the courier partner to investigate the shipment. If a shipment is confirmed lost in transit, AIDVAULT may, at its discretion, issue a replacement or provide a refund subject to verification.

10. Bulk & Corporate Orders

Large-volume, corporate, institutional, workplace, school, or customized orders may require additional processing time, separate shipping arrangements, and custom delivery schedules.

11. Subscription Refill Deliveries

For customers enrolled in AIDVAULT subscription services, refill products will be shipped according to the selected subscription plan. Customers are responsible for maintaining updated delivery information.

12. Force Majeure

AIDVAULT shall not be responsible for delays caused by events beyond our reasonable control, including natural disasters, floods, earthquakes, severe weather, government restrictions, strikes, transportation disruptions, public emergencies, or pandemic-related delays.

13. International Shipping

At present, AIDVAULT primarily serves customers within India. If international shipping becomes available, separate shipping terms, charges, duties, taxes, and customs requirements may apply.

14. Contact Us